Right of withdrawal


You have the right to agree to this agreement within one month without giving reasons

The period of revocation shall be one month from the date on which you or a third party you designate who is not the carrier has or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (TOMGAN Customs, Urphertshoferstrasse 2, 91619 Oberzenn, phone 09844 2343229, fax 09844 2343228, E-Mail service@tomgan.de) by means of a clear statement (eg a letter sent by post Or e-mail) about your decision to revoke this contract.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You have to return the goods to TOMGAN Customs, Thomas Ganser e.K., Urphertshoferstrasse 2, 91619 Oberzenn, Germany, without delay, and in any case at the latest within fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.

They bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.
Classic view